{"id":1433,"date":"2020-05-30T22:41:20","date_gmt":"2020-05-30T22:41:20","guid":{"rendered":"http:\/\/capturedoc.aminearab.net\/?page_id=1433"},"modified":"2020-06-01T21:21:43","modified_gmt":"2020-06-01T21:21:43","slug":"ameliorer-lexperience-client-grace-a-lautomatisation","status":"publish","type":"page","link":"https:\/\/capturedoc.com\/ar\/ameliorer-lexperience-client-grace-a-lautomatisation\/","title":{"rendered":"Am\u00e9liorer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019automatisation"},"content":{"rendered":"
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Am\u00e9liorer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019automatisation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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CaptureDoc offre une experience fluide a ses client en prenant en compte l\u2019ensemble des processus et des systemes herites qui ne partagent pas toujours leurs informations.
Dans ce contexte, CaptureDocu repense l\u2019approche dans son ensemble et offre une exp\u00e9rience \u00e0 la fois d\u00e9mat\u00e9rialis\u00e9e, en libre-service, mobile, personnalis\u00e9e et s\u00e9curis\u00e9e.<\/p>

CaptureDoc propose une solution innovante en 4 etapes:
Ecouter<\/span>: comprendre la problematique client
Observer<\/span>: definir l\u2019environnement afin d\u2019innover
Decouvrir<\/span>: humaniser et personnaliser les attentes du client
Livrer<\/span>: engager des outils qui ont un sens et de la valeur<\/p>

Le client attend une experience personnalisee et emotionellement connectee, exigeant de la part de l\u2019entreprise un degre eleve d\u2019empathie, d\u2019intelligence emotionnelle et de resilience (Reference KPMG).<\/p>

L\u2019approche CaptureDoc liee avec l\u2019automatisation est la clef d\u2019une experience client reussie\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContactez notre expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Administration\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Quels sont les deux outils d\u2019automatisation essentiels?<\/span><\/strong><\/p>

Nous sommes align\u00e9s avec notre partenaire Kofax sur le fait que pour garantir une exp\u00e9rience client fluide, associez l\u2019automatisation robotis\u00e9e des processus\u00a0(Robotic Process Automation, RPA) et l\u2019automatisation cognitive de processus documentaires \/OCR utilisant des technologies de capture et de transformation des documents. Ainsi, vous pourrez traiter et transmettre les donn\u00e9es aux personnes et aux syst\u00e8mes qui en ont besoin, quel que soit leur format. Comme le beurre et la confiture, la RPA et l\u2019automatisation cognitive de processus documentaires s\u2019appr\u00e9cient tr\u00e8s bien s\u00e9par\u00e9ment, mais sont encore meilleures ensemble. Voici huit opportunit\u00e9s \u00e0 forte valeur ajout\u00e9e visant \u00e0 automatiser les processus ax\u00e9s sur les documents \u00e0 l\u2019aide des outils de RPA et l\u2019automatisation cognitive de processus documentaires.<\/p>


\u00a0 \u00a0Voici 8 \u00e9tudes de cas\u00a0<\/b>o\u00f9<\/b><\/span><\/span>\u00a0CaptureDoc aide \u00e0 am\u00e9liorer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019automatisation des processus:<\/span>
<\/b><\/p>

  • Demandes des nouveaux souscripteurs.<\/li>
  • Automatisation des demandes d\u2019indemnisation.<\/li>
  • Int\u00e9gration des nouveaux clients.<\/li>
  • Traitement des pr\u00eats.<\/li>
  • Gestion des factures.<\/li>
  • Workflow de paiement automatis\u00e9.<\/li>
  • Automatisation des processus des imp\u00f4ts.<\/li>
  • Automatisation des processus de transactions douani\u00e8res.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Am\u00e9liorer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019automatisation CaptureDoc offre une experience fluide a ses client en prenant en compte l\u2019ensemble des processus et des systemes herites qui ne partagent pas toujours leurs informations.Dans ce contexte, CaptureDocu repense l\u2019approche dans son ensemble et offre une exp\u00e9rience \u00e0 la fois d\u00e9mat\u00e9rialis\u00e9e, en libre-service, mobile, personnalis\u00e9e et s\u00e9curis\u00e9e. CaptureDoc<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1433","page","type-page","status-publish","hentry"],"yoast_head":"\nAm\u00e9liorer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019automatisation - CaptureDoc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/capturedoc.com\/ar\/ameliorer-lexperience-client-grace-a-lautomatisation\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Am\u00e9liorer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019automatisation - CaptureDoc\" \/>\n<meta property=\"og:description\" content=\"Am\u00e9liorer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019automatisation CaptureDoc offre une experience fluide a ses client en prenant en compte l\u2019ensemble des processus et des systemes herites qui ne partagent pas toujours leurs informations.Dans ce contexte, CaptureDocu repense l\u2019approche dans son ensemble et offre une exp\u00e9rience \u00e0 la fois d\u00e9mat\u00e9rialis\u00e9e, en libre-service, mobile, personnalis\u00e9e et s\u00e9curis\u00e9e. 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